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PRACTICAL SOLUTION FOR YOUR JOB
At the core of our offerings is a commitment to simplicity and efficiency in design. Rockwater products are engineered to be easy to use, quick to attach, and built to last. Our focus is on providing solutions that deliver productivity, reliability, and cost-effectiveness, ensuring a high return on investment (ROI). By offering resilient products, we minimize downtime and reduce maintenance costs. The straightforward design of our products leads to lower upkeep requirements and significantly fewer labor hours for maintenance compared to competitors.
Efficient Operations
Our facility in Anaheim, CA, is equipped to handle all of your needs with precision. We maintain a comprehensive inventory of spare parts and ensure same-day shipping to keep your operations running smoothly.
Decades of Quality
Rockwater has a long-standing reputation for delivering quality products and exceptional after-sales service to the construction, demolition, and mining industries. For decades, we have been dedicated to meeting the needs of our customers with reliability and excellence.
Commitment to Excellence
Our goal extends beyond just providing high-quality products. We are committed to offering a proactive support system and dependable after-sales service. We strive to be responsive to all requests and ensure that our customers receive the support they need to succeed.
SERVICE
At Rockwater, we recognize that equipment breakdowns during a job can be critical and must be addressed promptly. Our commitment is to provide comprehensive support, including parts and technical information, at all times.
Time-Sensitive Support
Understanding the urgency of your projects, our technical staff is available for phone support during weekdays and provides assistance via email 365 days a year. We prioritize your needs and ensure you receive the necessary support without delay.
Immediate Parts Availability
All parts for our attachments are stocked in our warehouse and are readily available for immediate service needs. When a request is made, we guarantee same-day shipping to ensure that your equipment remains operational with minimal downtime.
Lifetime Support
We are dedicated to offering full support for the equipment you purchase from us, for its entire lifetime. Our goal is to ensure that you receive the highest level of service and assistance whenever you need it.
DESIGN
We are dedicated to delivering products that exceed our customers' expectations.
Commitment to Excellence
Our goal is to offer the most efficient and reliable products available in the market. To achieve this, we actively listen to our customers and value their feedback, using it to refine and enhance our products and services to better meet your needs.
Continuous Improvement
At our company, improving and refining designs and technical features is an ongoing process. We are committed to continuous development to ensure that our products remain at the forefront of innovation and quality.
WARRANTY
All our products are backed by a one to two-year warranty, covering any defects deemed to be a result of manufacturing issues.
We stand firmly behind our products and are committed to providing comprehensive support in any situation. We greatly appreciate your trust in purchasing our products, and as such, we strive to keep our warranty process simple, stress-free, and efficient.
